Returns & Exchanges
At The Story Engine, we want you to wear your narrative with confidence; if your purchase doesn't fit your personal style, you can return or exchange items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Prepare the Package
Place the unwashed and unworn garments in their original packaging with all designer tags still attached to ensure a smooth processing.
Print and Ship
Download your prepaid shipping label, secure it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects the items, we will issue a refund to your original payment method or send out your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing