Frequently Asked Questions
Everything you need to know about your next favorite wardrobe piece.
How do I know which size will fit me best?
We provide a detailed size guide on every product page. We recommend measuring a similar garment you already own and comparing it to our specifications for the perfect fit.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start your request.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 10-21 days.
Are your materials sustainably sourced?
Yes, The Story Engine is committed to ethical fashion. We use organic cotton, recycled polyester, and low-impact dyes in over 80% of our current collection.
Can I track my order in real-time?
Absolutely. Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.